How do I leave customer feedback for your site? I’m a new patient who really does not like going to the dentist as I am embarrassed by my poor dental care and have had many bad experiences with root canals. I have to tell you Dr. Carrero and his team are absolutely wonderful. My experience on my first visit was one of somewhat of an emergency as a front bond gave way and another starting to give way. I was greeted by a wonderful receptionist. Was then introduced to a very nice younger man who seemed very sincere in understanding my needs who then reported to Dr. Carrero the situation. Dr. Carrero then changed his scheduled routine for the afternoon to address my concerns right away ensuring although a root canal was needed with crown I would not feel pain nor did I. His assistant working beside him was very knowledgeable and professional. Even to the point of leaving, the second receptionist was also so wonderful with her great personality offering me a finance offer to assist with the procedure and was extremely welcoming. As a result, I definitely will be bringing my whole family in to the team at New Image Dentistry and I have decided to get my personal health back in check with the help of Dr. Carrero and his wonderful TEAM! I run a large business for a living and I know the importance of customer service and what it should look like. It always boils down to great people working together. Dr. Carrero has clearly built a very strong service oriented group of professionals that I will tell everyone I can about.
The summer before beginning my freshman year at Harvard, I realized that I needed my wisdom teeth removed. Even though it was really short notice since I was leaving soon, Dr. Carrero still allowed me to come in and see if he would be able to perform the extractions so that I wouldn't have to go to an oral surgeon. He said he was able and I scheduled an appointment for like a week later. Most of my friends have had these terrible stories about how they had to go completely unconscious for their procedures and then woke up in excruciating pain, but that wasn't the case for me at all. Dr. Carrero gave me some laughing gas and a few numbing shots and I was good to go. When he delivered the shots, they were literally as pain free as shots can be. I've never felt more relaxed at the dentist's office. After the extraction, which was quick and truly painless, there was some soreness that went away after about a week and I was able to eat a full range of foods again. Dr. Carrero did an amazing job with removing my wisdom teeth and I would highly recommend his practice to anybody looking for dental care of any sort.
The doctor and staff at New Image Dentistry are great. They were kind and professional. They took me on short notice, explained everything to me and were prompt in treating me. My family will be back for all our dental needs.
A Google User
The service provided here by the staff was beyond exceptional. Everyone made my experience there very relaxing and comfortable. I usually dread going to the dentist but from the minute i was greeted then examined to when i set up a follow up exam i was made feel as if i was at home. The dentist Dr. Luis Carrero catered to my every need with staff constantly coming in to see how i was doing. The office manager Natalie and her staff were very professional and very pleasing to deal with. The hygienist Jovanka was very pleasant and caring making sure she took very well care of me while i was in her hands. No hidden fees what so ever. I was explained thoroughly my treatment plan by the office manager. I placed an order for whitening gel and received it in the time i was promised and exactly what i ordered. I recommend anyone who is not comfortable in visiting a dentist to experience this dentist and his staff it will make you think different of dentist. This is one dentist that everyone should go to.
Friendly and professional.
Gabrielle S Customer since 2013
Prior to coming into this office, my daughter, Gabrielle, had not had a pleasant experience with her dentist. Since she has been here, she is more comfortable and relaxed. The staff is very informative and professional! We feel so blessed to have been referred to this office for our children's dental needs.
Malvis G Customer since 2011
I really like this place , they are very professional and very friendly, i really trust on them. thanks NEW IMAGE GENERAL DENTISTRY
Ty O Customer since 2013
Always a easy pleasant visit
Delio L Customer since 2008
I really liked how the cleaning and the filling were done, my teeth feel very clean, thank you both .
James H Customer since 2013
Terrific experience and root canal can actually appear in the same sentence! The doctor and his assistant Wayne handled each aspect of the procedure well, remaining mindful of my personal comfort, while clearly enjoying the work they were doing. The root canal procedure was a terrific experience.
Lourdes M Customer since 2011
You guys are great. Having a tooth prepared for a crown is NOT something I enjoy.
Dr.Carrero is just the best, he makes you comfortable and makes sure you are not
hurting in any way. He is the BEST Dentist I have ever had. To bad I didn't know
of him sooner, I would have more teeth in my mouth today....
Montia C Customer since 2007
I absolutely would not know what to do if Wayne and Dr. Carrerra were not there! I am the worst patient and they are truly so nice, caring, and make me feel so comfortable during a process that is difficult for me! Love the Staff!! I wouldn't have it any other way!!
Jie S Customer since 2013
much better experience than with Costal Dental Group in the past.
Anonymous Customer since 2012
Prompt professional service. Caring staff.
Anonymous Customer since 2013
Always super friendly staff, took great care of my 14 yr old when he was getting 4 teeth removed.
Kyle S Customer since 2008
No matter what day or time, the people at this office are always very welcoming and cordial! My son, Kyle, had a bad experience with another dentist and we switched to New Image. We highly recommend this dentist to anyone, big or small!!! My son loves it there!!
Gary T Customer since 2006
Thank you, see you again soon, Gary
Talia S Customer since 2010
I always enjoy my office visits. I never feel pain during procedures. The dr and assistants are always checking with me during procedures to see if I am experiencing any pain. I encountered very caring and professional staff everyone I visit. I had a terrible fear of dentist visits, but with this dr and his assistants, I have overcome that. They all take very good care of me. Including the girls at the front desk. They are friendly and professional. The always answer any questions I have about ins. They are very knowledgeable. I am very thankful for the care I have received! Always a pleasure to visit. I won't go anywhere else for dental care.
Colleen M Customer since 2010
wait time very short, staff courteous and friendly, great dentist.
I drive over 20 miles to see this dentist.
Vanessa W Customer since 2013
They fit me in at the last minute for an emergency toothache which was much appreciated. When I arrived everyone was friendly and courteous. My appointment started right on time and I even didnt have to wait long for unexpected procedures the same day. Overall great experience,
Milagros D Customer since 2012
office is clean and service is pain free! People are sweet and careing. awesome place to go.
Sheila P Customer since 2013
Bernadett R Customer since 2011
Very professional, shows care to their patients. Who would have known that you could feel comfortable seeing a dentist! What a great experience. Keep up the good job guys!
Adriana S Customer since 2013
One of the best dental experiences that I have ever had. I was never a fan of going to the dentist, however, the front desk staff immediately made me feel comfortable. They were very friendly and organized. The doctor and assistants were also just as friendly and comforting. They kept me smiling and laughing a lot of the time. I had three root canals done and after the long process, I was in virtually no pain. They provided sufficient information to answer all of my questions thoroughly. I really enjoyed my time there and will be back for more!
Laura S Customer since 2011
very satisfied with the care and service. The people are extremely friendly and competent.